Claim forms
Warrnambool ocean

Frequently asked questions

Why are legal documents sometimes so hard to read and understand?

Many legal documents can be complex. Maddens Lawyers have a policy of using “plain English” and minimising legal jargon. Whenever possible we attempt to use language and expressions that will be understood by the client. If you do not understand any document or words, Maddens Lawyers will be pleased to clarify the matter. Contact us if you have any questions about legal processes, documents or requirements.

Do you keep and store my legal files at the completion of my case?

Unless specifically requested, we are not obliged to store files after the completion of a matter. Our terms of engagement enable us to destroy files after seven (7) years from completion.

How do you accept or reject a client?

The first decision a Lawyer must make is whether they are able to accept a client’s matter. A practising Lawyer is not obliged to act for a client in a particular matter – unless you he or she wants to. Some of the considerations that are taken into account before accepting a matter include whether there are any potential conflicts of interest, whether the client’s instructions involve potential fraud, illegality or other impropriety, and whether the Lawyer is experienced to handle the particular matter. All potential clients should be reassured that any matters raised are held in the strictest confidence. Contact us to discuss your individual case and how we can help.

How do you charge me for your legal services?

Legal fees will be calculated by various means according to the nature of the service provided. In many instances services will be provided on an hourly rate. In many litigious court based actions, fees prescribed by legislation will be charged.

We will disclose the basis upon which you will be charged and will provide an estimate of the likely costs. We will provide you with a written agreement as to these fees. If for any unforeseen reason the fees are likely to exceed our initial estimate, we will provide you with a further ongoing estimate of fees.

In addition to our professional fees, you will be responsible for payment of other relevant expenses which we incur on your behalf. You may be required to pay these expenses in advance.

Do you offer a No Result - No Charge option with Personal Injury Claims?

Maddens Lawyers have a No Result – No Charge policy for Personal Injury Claims. We have adopted our policy to ensure that financial restraints do not affect your right to institute legal proceedings, a fair hearing and recovery of proper damages. Some conditions apply.

Do I have to pay for my first interview for a Personal Injury enquiry?

Whatever the situation, we charge nothing for your first visit to our office for a personal injury enquiry. We will always be frank in giving you proper advice on the relative merits of your case. Our Personal Injury team includes South West Victoria’s most experienced Personal Injury lawyers. Contact us to find out more.